Business Analytics and Customer Experience
The huge volume of data related to E2E customer experience across the network is a challenge for getting a complete view based on data silos. Bringing and analysing all data together helps to pinpoint and resolve problems fast.
The better analytics allows to gain an advantage over the competition through learning how to proactively identify and resolve customer experience hotspots before they cause churn, minimize engineering time and customer care handling time.
The partnership with global leader present on major markets allows Systemics to deliver to its customers:
- Merging and correlation of data from different sources
Highly scalable collection, correlation, and analysis of customer, network, and reference data - Customer experience assessment
Comprehensive customer experience scoring, tuned to align with outcomes like churn, complaint, survey and NPS scores - Proactive hotspot detection
QoE hotspot reporting and bad performance alerting across dimensions like areas, devices, customers, network entities, etc. - Effective root cause analysis & resolution finding
Advanced drill down to actionable radio, signalling, device, other issues
The better analytics allows to gain an advantage over the competition through learning how to proactively identify and resolve customer experience hotspots before they cause churn, minimize engineering time and customer care handling time.
The partnership with global leader present on major markets allows Systemics to deliver to its customers:
- Merging and correlation of data from different sources
Highly scalable collection, correlation, and analysis of customer, network, and reference data - Customer experience assessment
Comprehensive customer experience scoring, tuned to align with outcomes like churn, complaint, survey and NPS scores - Proactive hotspot detection
QoE hotspot reporting and bad performance alerting across dimensions like areas, devices, customers, network entities, etc. - Effective root cause analysis & resolution finding
Advanced drill down to actionable radio, signalling, device, other issues
Need more information?
Please use the form or contact with:
Mikołaj Skipietrow
m.skipietrow(at)syspab.eu
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