The key findings from Serbian project at RATEL are provided in a dedicated GUI-friendly portal for end-users.

Warsaw, February 18, 2020 – Systemics-PAB, a leader in independent Quality of Experience benchmarking services and end-to-end network & service quality improvements, has been conducting a number of extensive national benchmark surveys of mobile network operators in responding to the rising demand of regulatory agencies for network audits. For RATEL in Serbia, UKE in Poland, TRC in Jordan, and TRA in UAE the company had examined network coverage and health, identified problem root-causes and recommended solutions to improve performance and service assurance. Moreover, knowledge transfer on measurement processes and specialised testing equipment was delivered to Serbia and Jordan.

The most recent and challenging project was conducted in Serbia – an extensive national benchmark survey of all three mobile networks operators in this country. The project was commissioned annually in 2017, 2018 and 2019 by the Regulatory Agency for Electronic Communications and Postal Services RATEL. The measurement results are available in the dedicated interactive portal created especially for the purpose of the project. The portal is a unique initiative and allows intuitive navigation through the results with filtering features and also allows the interpretation of the results. The information on the portal is available in two Serbian language versions (Cyrillic and Latin) and in English.

Miodrag Ivkovic, CTO RATEL – Regulatory Agency for Electronic Communications and Postal Services, Serbia

“Given the very short time frame, Systemics-PAB did a great job delivering reliable results. I do appreciate Systemics-PAB’s high-level of performance proven three times – in the first and pioneering survey conducted in 2017 and the next two awarded by RATEL again in 2018 and in 2019.  The company completed the entire task in accordance with the required standards and supported us in professional manners throughout the complete project. I am especially proud of the interactive web portal mostly tailored to end users. The portal is publicly available in Serbian and English, at

Paweł Biskupski, CEO Systemics-PAB

“I am very proud of being chosen by RATEL again which has made us providing very comprehensive insights on how the network quality has been developing on Serbian landscape over the last three years.  Systemics-PAB’s mission has always been assisting customers to understand and address the variety of issues affecting quality in networks. The professional measurements and data verification is based on many years of experience in independent benchmarking in more than 30 countries. We are a full member of ETSI the standardisation body and therefore, take active participation in developing guidance for Quality of Services testing in mobile networks and future technologies, for example 5G and IoT “– said Paweł Biskupski.


Regulatory experience – glance projects in Serbia, UAE, Jordan and Poland

Ratel, regulator in Serbia

  • Countrywide benchmarking drive tests – the pioneering project of 2017 renewed in 2018 and 2019
  • Knowledge transfer
  • Web portal results visualization

TRA, regulator in UAE:

  • Countrywide benchmarking drive tests
  • Indoor tests
  • Extended results analysis
  • Trending observations
  • Business Intelligence tool (Tableau) results presentation

TRC, regulator in Jordan:

  • In-depth training on SQ measurement equipment
  • Knowledge transfer on measurement process

UKE, regulator in Poland:

  • Countrywide benchmarking drive tests
  • Countrywide benchmarking railway tests
  • Customized KPIs (Key Performance Indicators)
  • Statistical evaluation

The Key of Systemics-PAB Benchmarking

Regardless of the country and the network, end users have been expecting the highest possible quality of experience. They demand fast download speeds, excellent service quality and uninterrupted service at all times. Therefore, operators and regulators should have an easy access to a representative picture of the network that they provide or supervise and should be aware of how the competition performs.

Systemics-PAB has become a recognized brand for independent and comprehensive benchmarking covering all existing technologies and applications in 2G/3G/4G/5G and VoLTE. Furthermore, to properly launch and improve  network’s variables, the company is committed to international standards and state regulations followed by efficiently implementing own tools and unique experiences.

About Systemics-PAB

We enable operators, regulators and vendors to reach excellent network performance, delivering high quality voice & data services to their subscribers and clients. Our active and passive network monitoring and analytical solutions, blended with benchmarking, auditing and optimization recommendations, enable our customers to turn network performance into their competitive advantage. Large scale operations and a comprehensive cloud-based data post-processing culture allows us to perform secured projects in multiple countries worldwide simultaneously.