Customer experience and analytics

The NexusNETVIEW passive monitoring system captures customer experience data from your network. The system brings a fully integrated multi-technology deployment (2G, 3G, 4G, NGN IP, Fixed-line) with modularized applications to identify and investigate customer service and network issues. Open interfaces allow the export of customer data to Business and Operations Support systems (BSS/OSS).

Customer Experience Analytics, network & Service monitoring (2G, 3G, 4G) and real time subscriber transaction data source (NexusNETVIEW):

  • Detecting and investigating network and service issues
  • Capturing and correlating end-to-end customer experiences
  • Monitoring customer experiences to prevent churn
  • Managing Roaming Service performance and quality
  • Generating Business Intelligence to empower marketing
  • Defining your own KPI on raw signaling message data