SCPE – Senior Customer Project Engineer

Description
Position and Function
The SCPE is responsible for Nexus system installations at customer sites and coaches the CPE on the system support task with expertise. The SCPE supports the Customer Project Manager (CPM) in the planning and the acceptance of the projects and consults the CPM in the pre-sales phase with technical system design. The function requires customer visits. The SCPE will travel about 30 percent. The SCPE coaches the CPE team on a technical level and holds expert knowledge in certain technical areas.

 Organization
The SCPE reports directly to the Head of Project Implementation. Within the project the Customer Project Manager defines the scope of work.

Assignment
Successful installation and configuration of Nexus systems at customer sites. Training of Nexus systems to customers. Training and coaching of the CPE team on the product. Expert knowledge on Solaris and Sybase on the administrative level. Support the CPM and the Sales Manager in technical system designs. Pre-sales customer visits and presentations to answer technical questions. Successful completion of the System Acceptance at customer site.

Tasks and Responsibilities
Installing Nexus systems at customer sites and configure them according the customer specifications. Prepare, plan and execute trainings at customer sites and in-house. Organize regular CPE-meetings in order to share knowledge and train the CPE Support the CPE during critical phases within the projects. Plan and execute system acceptances at customer sites in order to complete a project. Coach a CPE-team within a larger project and assume the role as single point of contact toward the CPM. Support the Customer Project Manager and the Sales Manager with technical expertise on the product. Definition of documentation templates to describe each individual system.

Competences
• Autonomous definition and execution of the tasks during a system installation within the definitions of the CPM.
• Distribution of different tasks within the CPE-team on larger projects together with the CPM.
• Consult the Head of Project Implementation with project assignments of the CPE.
• Autonomous planning and booking of the on-site visits according the Nexus expenses regulations.
• Expert skill set on OSS (Sybase, Solaris) and telecommunications technologies and protocols (GSM, UMTS, GPRS, PSTN, VoIP, SS7, SDH, ATM, TCP/IP).
• Personal skills: engagement, flexibility, initiative, communications skills, team player, reliability, organizational skills and operational readiness.

Interfaces
• The most important interfaces of the SCPE are:
• To the CPM, who defines and checks the different tasks within the project.
• To the CPE-IT, who does a major part of the hardware and operating system installations.
• To the engineering project leaders, where the trouble tickets must be handed over to the 3rd level.

Expected Profile
• Essential education and qualifications are:
• Bachelor or master degree in IT, telecommunications, engineering etc. (e.g.: B.Sc.E.E., M.Sc.E.E., FH, ETH, EPFL, University, College) or equivalent background.
• Equipment and/or technology training in the IT/telecommunications industry.
• Essential occupational experience is:
• Minimal 5-8 years experience in the IT/telecommunications industry in the domain of network design, OSS, NOC, testing, network quality or similar.
• Core competences in at least one of the three telecommunications sectors (data, voice, transport).

Essential language skills are:
• Very good written and spoken command of English; good knowledge of German is an advantage.
• Spoken command of additional languages desired (e.g. French, Italian, Spanish, Portuguese or other).

CPE – Customer Project Engineer

Description
Position and Function
The CPE is responsible for Nexus system installations at customer sites and the system support based on specific SLA. The CPE supports the Customer Project Manager in the planning and the acceptance the projects. The function requires customer visits. The CPE will travel about 50 percent.

Organization
The CPE reports directly to the Head of Project Implementation. Within the project the Customer Project Manager defines the scope of work.

Assignment
The CPE job is a 100 percent assignment.

Targets
• Successful installations and configurations of Nexus systems at customer sites.
• Training of Nexus systems for customers.
• Resolve trouble tickets from customer systems via remote support for Nexus systems.
• Ability to handle Solaris and Sybase on an administrative level.
• Successful completion of system acceptance at customer sites.

Tasks and Responsibilities
• Install Nexus systems at customer sites and configure them according the customer’s specifications.
• Prepare, plan and execute training session at customer sites and inhouse.
• Define system checks and analyze faults via remote connection.
• Define and produce system documentation according the company standards for each customer installation.
• Plan and execute system acceptances at customer sites in order to complete a project.
• Take on the responsibility for the support of a certain product for a defined time frame. (CPE on duty)
• Support the Customer Project Manager with technical expertise during the project.

Competences
• Autonomous definition and execution of the tasks during a system installation within the definitions of the CPM.
• Transfer of trouble tickets to the 3rd level support after detailed analysis.
• Autonomous planning and booking of the on-site visits according the Nexus expenses regulations.
• OSS-skill set (Sybase, Solaris).and telecommunications technologies and protocol knowledge.
• Personal skills: engagement, flexibility, initiative, communications skills, team player, reliability, organizational skills and operational readiness.

Interfaces
• The most important interfaces of the CPE are:
• To the CPM, who defines and checks the different tasks within the project.
• To the CPE-IT, who performs a major part of the hardware and operating system installations.
• To the engineering project leaders, where the trouble tickets must be handed over to the 3rd level.

Expected Profile
• Essential education and qualifications are:
• Bachelor or master degree in IT, telecommunications, engineering etc.(e.g.: B.Sc.E.E., M.Sc.E.E., FH, ETH, EPFL, University, College) orequivalent background.
• Equipment and/or technology training in the IT/telecommunications industry.
• Essential occupational experience is:
• Minimal 3-5 years experience in the IT/telecommunications industry in the domain of network design, OSS, NOC, testing, network quality or similar.
•  Core competences in at least one of the three telecommunications sectors (data, voice, transport).

Essential language skills are:
• Very good written and spoken command of English; good knowledge of German is an advantage.
• Spoken command of additional languages desired (e.g. French, Italian, Spanish, Portuguese or other).

Business Intelligence and Visualisation Developer

Description
Role
We are looking for an experienced BI and Visualisation developer to join our strong multi-national team of engineers distributed across Zurich, Alsfeld and Warsaw working on high performance telecommunications products and services. The candidate will enhance our products by developing tools to mine high volumes of raw data for useful metrics and performance indicators and present the results in simple-to-use user interfaces; a strong flare in design and usability is a must. A background in using off-the-shelf BI tools such as Tableau and/or QlikSense is preferred, but candidates who have worked with other modern Big Data/BI tools and frameworks with web presentation layers should also apply.
The candidate will be a member of the R&D team and will work closely with the Product Managers and Sales Team to refine customer requirements and develop solutions to short timescales. It is anticipated that an initial induction period on-site in Zurich will be required, but the main base will be Warsaw, working in co-operation with colleagues at other sites to form an effective virtual team.
Profile
• University degree qualified in Computer Science (BSc, MSc, PhD) with at least five years’ experience of developing BI and Data Visualisation solutions in a commercial environment.
• Strong web UI design skills, particularly for complex data presentation.
• Significant experience of at least one of Tableau, QlikSense or other major BI and visualisation framework, from specification to customer delivery.
• Great team-worker and communicator, confident in using modern tools to work with remote colleagues. Willing to travel to other company sites for a short period every month for face-to-face knowledge sharing.
• Always willing to share knowledge and experience with other team members and to encourage and support colleagues. Constantly willing to learn and keen to pass on knowledge to others.
• Fully appreciates the importance of software quality, and how to achieve it in an agile process, taking responsibility for quality of their own output.
• Constantly suggesting ways to improve the application, development tools and processes.
• Understands benefit of third party tools and libraries in reducing time to delivery and reducing maintenance effort.
Additional Specific Skills
• Processing and storing large volumes of data using SQL and NoSQL database systems (preferably Postgres or Oracle, and MongoDB). Administration, tuning and optimisation experience also beneficial.
• Java and/or Javascript development for web front and back-ends.
Required
• Fluent in written and spoken English. German and/or Polish a bonus.

 

Senior Java Software Engineer

Description
Role
Join a strong multi-national team of engineers distributed across Zurich, Alsfeld and Warsaw working on high performance telecommunications products and services. The right candidate will be an experienced Java developer with an enthusiasm for working in an agile team that takes customer problems and delivers effective solutions in weeks. Work will primarily focus on the design and implementation of applications to process and store huge volumes of data and then extract and present valuable business information in real-time on a modern web interface. Following an initial induction period on-site in Zurich, they will be based in Warsaw but will work in close co-operation with their colleagues at other sites to form an effective virtual team.
Profile
• University degree qualified in Computer Science (BSc, MSc, PhD) with at least five years Java development experience in a commercial environment, preferably on Linux.
• Enthusiastic about agile (scrum) development and experienced in using agile tooling from specification to deployment, eg Confluence, Jira, Hudson/Jenkins, Artifactory, git.
• Great team-worker and communicator, confident in using modern tools to work with remote colleagues. Willing to travel to other company sites for a short period every month for face-to-face knowledge sharing.
• Always willing to share knowledge and experience with other team members and to encourage and support colleagues. Constantly willing to learn and keen to pass on knowledge to others.
• Fully appreciates the importance of software quality, and how to achieve it in an agile process. Takes responsibility of own code quality through TDD and assists the rest of the team with peer reviews.
• Constantly suggesting ways to improve the code base, as well as the development tools and processes.
• Understands how to leverage third-party open source libraries to reduce time to delivery and decrease code maintenance effort.
Additional Specific Skills
• Using multi-threading and concurrency for speed, and message passing (eg RabbitMQ) for scalability and redundancy.
• Processing and storing large volumes of data using SQL and NoSQL database systems (preferably Postgres or Oracle, and MongoDB). Administration, tuning and optimisation experience also beneficial.
• MVC model and how it applies to modern web-based Java applications and frameworks such as Hibernate, Spring and grails.
• Web front-ends, preferably SmartGWT or GWT.
Required
• Fluent in written and spoken English. German and/or Polish a bonus.

 

 

Interested?

Should you wish to send us your resume please do not hesitate to contact us: praca@syspab.eu